General Terms and Conditions and Complaints Policy of Eco Auto s.r.o.

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​Validity and effective date: as of 11 February 2026
Operator / Seller / Service Provider: Eco Auto s.r.o.
Registered office: Nová Ves 86, 962 12 Detva, Slovak Republic
Company ID (IČO): 50 918 176, Tax ID (DIČ): 2120541709, VAT ID: SK2120541709
Registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, File No. 32254/S

 

Contact:
E-mail: info@ecoauto.sk
Tel.: +421 911 010 761
Postal address: Nová Ves 86, 962 12 Detva

Bank details (if applicable): Fio banka, a.s., IBAN: SK35 8330 0000 0022 0124 7041

 

1. Introductory provisions and definitions

1.1. These GTC govern the rights and obligations between Eco Auto s.r.o. and the customer in relation to:

• the sale of goods (e.g., vehicles, components, accessories, charging solutions and related technologies),

• the provision of services (e.g., consulting, technical consultations, service/maintenance, assembly/installation, commissioning, trainings and related performance),

without operating an e-shop (i.e., without a shopping cart and without an online ordering process on the website).

1.2. The Buyer/Customer is the person who orders goods or services.
1.3. A Consumer is a natural person acting outside the scope of their business.
1.4. An Entrepreneur/Business Customer is a person acting within the scope of their business (including legal entities and self-employed persons).
1.5. A Contract is a purchase contract, a contract for work, or another contract concluded based on an individual offer/order.
1.6. If an individual contract differs from these GTC, the individual contract prevails.

 

2. Information on the website

2.1. Information published on www.ecoauto.sk is generally of an informational nature and does not automatically constitute a binding offer.
2.2. A binding offer typically arises only upon an individual quotation, specification of performance, or a confirmed order.

 

3. Conclusion of a contract (without an e-shop)

3.1. A contract is concluded mainly:

• in person, by signing a contract/order or a handover/acceptance protocol,

• remotely (by e-mail/telephone), by confirming an order or accepting a price quotation.

3.2. For contracts concluded remotely with a consumer, the Seller/Service Provider will provide the consumer, prior to concluding the contract, with all information required by law (in particular on price, key features, delivery, complaints and any right of withdrawal, if applicable).

3.3. Special provisions – motor vehicles:
If the subject of purchase is a motor vehicle, the contract is normally concluded in the physical presence of the buyer, and a handover protocol is signed upon delivery (unless the parties expressly agree otherwise).

3.4. Contracts are concluded in Slovak; upon request, they may also be prepared in English.

 

4. Price, payment terms, deposits

4.1. Prices are agreed in the contract/quotation. Unless stated otherwise, prices are in EUR.
4.2. If the customer is a consumer, prices are generally stated inclusive of VAT, unless the parties agree otherwise.
4.3. The Seller/Service Provider may require a deposit (especially for vehicles, custom manufacturing, installation, projects and higher-value orders). Deposit terms (amount, due date, refundability) will be specified in the quotation or contract.

4.4. Invoices are delivered electronically by e-mail unless agreed otherwise.
4.5. In the event of a business customer’s delay in payment, the Seller/Service Provider is entitled to charge statutory default interest and a flat-rate compensation for recovery costs under applicable law.

 

5. Delivery of goods and provision of services

5.1 Delivery of goods

5.1.1. Delivery methods: personal collection, delivery by carrier, or another agreed method.
5.1.2. Delivery times are indicative unless expressly guaranteed in the contract.
5.1.3. The Buyer must inspect the shipment upon receipt (quantity, visible damage). Any visible damage must be addressed without delay with the carrier and reported to the Seller.

5.2 Provision of services (installation, service, consultations, etc.)

5.2.1. The customer must provide the necessary cooperation (access to the site, readiness of premises, connections, documentation, contact person).
5.2.2. If the customer fails to provide cooperation, timelines will be adjusted accordingly, and the Seller/Service Provider may charge demonstrable costs of an unsuccessful call-out or downtime, if agreed in advance.

 

6. Retention of title

6.1. Where agreed, the Seller may retain title to the goods until the purchase price has been paid in full.
6.2. For business customers, retention of title may be regulated in more detail in an individual contract.

 

7. Consumer’s right of withdrawal (distance and off-premises contracts)

7.1. If a consumer concludes a contract at a distance (e.g., by e-mail/telephone) or off-premises, the consumer may have the right to withdraw from the contract without giving any reason within the statutory period, unless an exception applies.

7.2. The right of withdrawal typically does not apply, in particular, to:

• services that have been fully provided, where the consumer expressly consented to the start of performance before the end of the withdrawal period and was duly informed,

• goods made to the consumer’s specifications or clearly personalised,

• other statutory exceptions depending on the nature of the performance.

7.3. Withdrawal procedure:

• the consumer sends a withdrawal notice to info@ecoauto.sk or by post to the registered office address,

• if goods are involved, the consumer returns them in a manner agreed with the Seller.

7.4. The consumer bears the cost of returning goods unless the law or the parties’ agreement provides otherwise.

 

8. Complaints Policy (liability for defects) – Consumer

8.1. If goods or services are defective, the consumer has the right to exercise statutory rights from liability for defects (i.e., to “notify a defect”).

8.2. How to notify a defect:
The consumer may notify a defect by e-mail to info@ecoauto.sk, in person, or by post. We recommend stating:

• customer identification and contact details,

• contract/invoice number and delivery date,

• description of the defect and how it manifests,

• preferred resolution method (repair/replacement, etc., where applicable),

• photos or video documentation, if possible.

8.3. Confirmation of defect notification:
Upon receipt of the defect notification, the Seller/Service Provider will provide the consumer with confirmation on a durable medium (e.g., by e-mail).

8.4. Time limit for handling:
The defect should be remedied within a reasonable period, typically no later than 30 days from the defect notification, taking into account the nature of the item and the seriousness of the defect (in objective cases, the statutory regime applies).

8.5. Remedies (in general):

• remedying the defect (repair),

• replacement (where proportionate and possible),

• an appropriate price reduction,

• withdrawal from the contract (where statutory conditions are met, typically for a material defect or where remedy cannot be achieved).

8.6. Presumption of defect:
If a defect becomes apparent within 2 years from delivery, there is a rebuttable presumption that it existed at the time of delivery (unless the law provides otherwise).

8.7. Costs:
If the complaint is justified, the Seller/Service Provider bears reasonable costs associated with exercising and handling the complaint to the extent required by law.

8.8. Used goods / nearly new goods:
For used goods, the law may allow specific arrangements (e.g., taking wear and tear into account); any such terms must always be clearly agreed in the contract.

 

9. Complaints regime – Business Customer (B2B)

9.1. For B2B, liability for defects is governed primarily by the individual contract and the relevant provisions of the Commercial Code.
9.2. The business customer is obliged to inspect the goods and notify defects without undue delay after they could have been discovered through timely inspection and due care.
9.3. Details (time limits, warranty scope, service SLAs, penalties) should be addressed in framework or project contracts.

 

10. Liability, limitations and force majeure

10.1. The Seller/Service Provider is not liable for failure to perform caused by circumstances excluding liability (force majeure), where such circumstances prevent performance.
10.2. For complex technical solutions (installations, integrations, projects), the scope of liability and guarantees is governed primarily by the individual contract and technical specification.

 

11. Personal data protection

11.1. The processing of personal data is governed by a separate document “Personal Data Protection” published on www.ecoauto.sk.
11.2. These GTC do not regulate personal data processing in detail; they serve only as a reference to the relevant information.

 

12. Alternative dispute resolution (ADR) and supervisory authorities

12.1. A consumer has the right to contact the Seller/Service Provider with a request for remedy. If the consumer is not satisfied with the way a complaint has been handled or believes their rights have been violated, the consumer may submit a request for alternative dispute resolution under special regulations.

12.2. The ADR body may be the Slovak Trade Inspection (SOI). Contact details of SOI (Central Inspectorate): Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava; further contacts and inspectorates are published on the SOI website.

12.3. The EU ODR platform has been discontinued – the Seller/Service Provider does not refer to it.

12.4. Supervisory authority (generally): Slovak Trade Inspection, the competent inspectorate according to the Seller/Service Provider’s registered office.

 

13. Final provisions

13.1. These GTC are published on www.ecoauto.sk and are accessible to the customer at any time.
13.2. The Seller/Service Provider may update the GTC unilaterally; for already concluded contracts, the wording effective at the time of contract conclusion applies, unless the parties agree otherwise.
13.3. If any provision is invalid or ineffective, the remaining provisions remain in force.
13.4. Legal relationships are governed by the laws of the Slovak Republic.